The City of Port St. Lucie Building Department is one of five Building Departments in the State to have the honor of being an Accredited Building Department. Only 25 Building Departments in the world have achieved full Accreditation.
Accreditation allows the City of Port St. Lucie Building Department to attract highly qualified candidates for employment and new businesses to the City.
Some of the advantages of accreditation, for residents and contractors, are knowing that all activities are subject to established timelines and validated using Quality Assurance Assessments. In addition, your customers can be sure they will receive the highest level of customer service.
In September 2017, the International Accreditation Service (IAS) recognized the City of Port St. Lucie Building Department in their Best Practices Manual for “Noteworthy Practices". Some of the noteworthy practices were for the creation of the Realtor Assist Class, Red Tag Elimination Program, City University, and the “Hiring a Contractor” video.
The policies and procedures developed by the Building Department to ensure quality customer service include:
- Feedback surveys are sent to Contractors following the completion of each permit. An enhanced, in-depth survey is used following completion of large commercial projects.
- Monthly stakeholder meetings are conducted with each contractor group to solicit input on how to improve permit, plan review, and inspections processes.
- Customer service topics are discussed weekly with all staff.
- Quality Assurance Reviews of staff performance are conducted on a quarterly basis. Quality Assurance Reviews ensure all department services, processes, policies, and procedures are consistently performed to the highest standards.