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Grievance procedure under the Americans Disabilities Act

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Port St. Lucie. The City of Port St. Lucie’s Personnel Policy governs employment related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Susan Williams
City of Port St. Lucie
City Hall, Building A
121 S.W. Port St. Lucie Blvd.
Port St. Lucie, FL 34984-5099

Within 15 calendar days after receipt of the complaint, Susan Williams or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Susan Williams or her designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audiotape. The response will explain the position of the City of Port St. Lucie and offer options for substantive resolution of the complaint.

If the response by Susan Williams or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to Susan Williams, Director of Human Resources or her designee.

Within 15 calendar days after receipt of the complaint, Susan Williams or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Susan Williams or her designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audiotape. The response will explain the position of the City of Port St. Lucie and offer options for substantive resolution of the complaint.

First posted: April 1 2006


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