Utility Customer Service/Billing Division

Please note that effective Oct. 1, 2008, all fees and charges must be paid in advance before utility service is connected or reconnected per City Ordinance 07-145, chapter 60, section 61.08.

To assist current and future utility customers and provide the convenience of accessibility to other city departments, our offices are located on the first floor of City Hall, Building A, Room 169, 121 S.W. Port St. Lucie Blvd. Office hours are 8 a.m. to 5 p.m., Monday through Friday.

You can also call (772) 871-5330, Monday through Friday, 8 a.m. to 5 p.m., with any questions you have concerning your service.

Paying your bill

We offer a number of convenient ways to pay your bill: online, by mail, in person, or at a drop-box location.

Online

Pay your bill online using either Visa, MasterCard, or American Express.

By mail

Make your check or money order payable to the "City of Port St. Lucie," and remember to include a copy of your bill. Also, be sure to write your account number on the check or money order.

Mail to:

City of Port St. Lucie
Utility Customer Service
121 S.W. Port St. Lucie Blvd, Building "A"
Port St. Lucie, FL 34984-5099

In person

City Hall
Utility Customer Service office
121 S.W. Port St. Lucie Blvd., Building "A," Room 169
8 a.m. to 5 p.m., Monday through Friday

Drop-box locations

Please note that drop-box payments made after 10 a.m. will be processed the next business day. We have several drop boxes at various locations throughout the city:

Port St. Lucie City Hall
121 S.W. Port St. Lucie Blvd.
Get map
Drive up to the roundabout or walk up to the box located outside the Utility Customer Service employee entrance.

St. Lucie West
South County Annex Building
250 Northwest Country Club Dr.
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City of Port St. Lucie Utility Systems Department
900 S.E. Ogden Lane
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St. Lucie County Tax Collector’s Office
1664 S.E. Walton Rd.
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Port St. Lucie Police Department
Rosser Substation
2950 S.W. Rosser Blvd.
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Organization of the Utility Customer Service/Billing Division

The Utility Systems Department funds the Customer Service/Billing Division, a work unit that is managed by the City’s Finance Director/Treasurer. The Customer Service/Billing Division consists of three departments: customer service, billing, and accounting.

Customer service

The customer service office is located on the first floor of City Hall, Building A, and is responsible for all customer inquiries and applications for water and/or sewer service. Customer service specialists handle a monthly average of 7,300 walk-in customers, receive approximately 9,300 customer telephone calls, ranging from billing questions to complaints of high water usage, issue more than 2,000 work orders each month, and process more than 78 new service applications monthly.

Billing

The billing department is responsible for billing, collecting, and processing payments for our current utility customer base of 64,000 accounts, including more than 8,600 Capital Charge Agreement loan customers. An average of 64,000 monthly billing statements are printed, folded, sealed, and stamped ready for mailing; and, ultimately, the 64,000 payments are processed monthly.

Accounting

The Accounting department prepares monthly financial and statistical reports, with the financial reports based on the accrual method of accounting and in accordance with generally accepted accounting principles. These financial reports are included in the city’s Comprehensive Annual Financial Report (CAFR), and are instrumental in the city’s being awarded the Certificate of Award for Excellence in Financial Reporting (CAEFR) each year.