To assist current and future utility customers and provide the convenience of accessibility to other City departments, our Customer Service office is located on the first floor of City Hall, Building A, Room 169, 121 S.W. Port St. Lucie Blvd. Office hours are 8 a.m. to 5 p.m., Monday through Friday.
Customer Service is responsible for all residential customer inquiries and applications for water and/ or sewer service. Customer Service specialists handle a monthly average of 6,100 walk-in customers and process more than 100 new service applications each month. Staff responds to more than 7,400 telephone calls each month regarding billing questions, and requests for service. Nearly 4,000 work orders are processed each month as a result of customers relocating to another residence, delinquent accounts being shut off for non-payment and subsequently being turned back on after payment is made. In addition, Customer Service provides the staff for our in-house 24/7 telephone call center and they provide radio dispatch service for all field divisions.
The customer service office is located on the first floor of City Hall, Building A, and is responsible for all customer inquiries and applications for water and/or sewer service. Customer service specialists handle a monthly average of 7,300 walk-in customers, receive approximately 9,300 customer telephone calls, ranging from billing questions to complaints of high water usage, issue more than 2,000 work orders each month, and process more than 78 new service applications monthly.
The Billing Division is responsible for processing cycle and final bills, late notices, completing service orders, capital charge loan agreements, and processing payments and refunds. Approximately 60,000 of the bills are printed and processed for mailing each month. In addition, more than 6,000 bills are processed as e-bills with the Billing Division sending emails to each e-bill customer. On average the Billing issues and processes more than 17,000 late notices each month.
Please note that effective Oct. 1, 2008, all fees and charges must be paid in advance before utility service is connected or reconnected per City Ordinance 07-145, chapter 60, section 61.08.
To assist current and future utility customers and provide the convenience of accessibility to other city departments, the Customer Service Office is located on the first floor of City Hall, Building A, Room 169, 121 S.W. Port St. Lucie Blvd. Office hours are 8 a.m. to 5 p.m., Monday through Friday.
You can also call (772) 871-5330, Monday through Friday, 8 a.m. to 5 p.m. or email us at UtilitiesCustomerSer@cityofpsl.com, with any questions you have concerning your service.
We offer a number of convenient ways to pay your bill: ACH automatic withdrawal from your checking account, online, credit card by phone, by mail, in person at our office or at one of our 5 convenient a drop-box locations. It is important to remember whn using the drop-box location that the payment may not be credited to the account till the next business day.
We do not accept foreign currency, including traveler’s checks, money orders, or personal checks drawn on foreign banking institutions. Any payments remitted for Utility Services must be issued in domestic U.S. banking institution accounts.
Please click HERE to see details about the many payment options we offer.
If you are a new to the area or moving to a location with city water and/or sewer service, you must contact our Utility Systems Department Customer Service Division. We will help you explore the most convenient method for you to establish service. For more information or to move existing service, please click the link below.