Utility Systems Frequently Asked Questions
1. How do I get water and sewer service?
A. If you are new to the area or moving to a location with City water and/or sewer ervice, you must contact our Customer Service Department where you will be asked to provide the required documentation and a deposit.
By mail:
1. $140.00 check or money order ($50/water and $90/sewer).
2. A clear, legible copy of your driver’s license
3. Start date (usually the closing date for a new owner; for renters – date to start service)
4. Billing address
5. Current, up-to-date phone contact(s)Address to:
City of Port St. Lucie Utilities
P. O. Drawer 8987
Port St. Lucie, FL 34985-8987
ATTN.: Customer ServiceIn person:
City Hall – Building A – Room 169
121 SW Port St. Lucie Boulevard
Utilities-Customer Service OfficeDeposit:
$140.00 (refundable) payable by
cash, check, or money order
and a valid driver’s license
NOTE: For those properties that are under a Capital
Charge Agreement (CCA), prior to receiving service
the buyer must show proof of assumption or payoff
of the loan. For more detailed information call
Customer Service at (772) 871-5330, Monday through
Friday, 8 a.m. to 5 p.m.
2. What is the water and sewer application fee?
for new, single family residential construction?
A. Click here for the answer pdf file
3. We are presently on well and septic and wish to convert to City water and sewer. How much does this cost?
A. Click here for the answer pdf file
4. Are deposits refundable?
A. Yes, deposits are refunded to the customer upon a satisfactory payment record for a period of 36 months.
5. What if I’m not new to the area, but simply moving from one home to another?
A. Account transfers can be done over the telephone; however, all outstanding charges must be paid before a transfer can be completed.
6. I’ve been away for several weeks; why is my bill high?
A. The City of Port St. Lucie bills on a monthly basis; your time away may have overlapped the billing period. It’s possible you have a water leak; for example, a leaking toilet, faucet(s), or a leak in your service line. Leak detection information is available from our Customer Service Department.
7. Does the City estimate my bill?
A. Rarely is it necessary to estimate your water bill based on your water use history.
8. How are sewer charges calculated?
A. Sewer charges are based on water usage. Sewer only accounts are charged a flat sewer rate.
9. Why do I continue to receive a bill when I’m gone 6 months a year?
A. The City of Port St. Lucie utility rates are structured so that all customers share in the fixed cost of providing utility service.
10. Should I have my water shut off if I’m on vacation?
A. The choice is yours, but we recommend having it turned off to avoid possible water loss. There is no charge to have the water turned off; however, there is a $50 charge for reconnection.
11. Can I shut off my own water?
A. Yes, but only at your house valve. Only
authorized City personnel have access
to the City’s pipes, meters, etc. Any loss
or damage to City property is the
responsibility of the customer.
12. Can I have my water turned on or off today?
A. Routine requests will be handled within 24 hours, Monday through Friday. Contact the Customer Service Department at (772) 871-5330 for emergency situations.
13. I just received a notice that my service will be disconnected if I don’t pay my bill.
A. Contact our Customer Service Division at (772) 871-5330 as soon as you receive the notice in order to arrange for payment.
14. What are the current water and sewer rates?
Effective 10/1/07
Residential |
Water |
Wastewater |
5/8” X 3/4” |
$7.15 |
$13.34 |
Plus gallonage rate per 1,000 gallons as follows:
Blocks |
Water |
Wastewater |
Water |
Wastewater |
1 |
$3.26 |
$6.40 |
0-5,000 |
8,000 |
2 |
$3.90 |
N/A |
5,001-12,000 |
N/A |
3 |
$4.52 |
N/A |
12,001 and |
N/A |
15. Can I pay my water bill online?
A. Yes, click here