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City of Port St. Lucie, Florida Official Web Site
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Utility Systems
Billing and Account Info
(772) 871-5330
TDD (772) 344-4137
Administration and
Field Operations
(772) 873-6400
TDD (772) 873-6400
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St. Lucie West Services District
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Frequently asked questions

  1. How do I start water and sewer service?

If you are new to the area or moving to a location with city water and/or sewer service, you must contact our Utility Customer Service/Billing Division.

You will be asked to provide the following:

  • $140 refundable deposit ($50 for water and $90 for sewer) by check or money order payable to the "City of Port St. Lucie." If paying in person, cash or credit card (MasterCard, Visa or American Express) can be used.
  • A clear, legible copy of your driver’s license
  • Service start date (for a homeowner, typically closing date; for a renter, the date occupancy begins)
  • Your billing address
  • Current, up-to-date phone number(s)

You have the option to provide this information and make payment by mail or in person as follows:

By mail

City of Port St. Lucie
Utility Customer Service
121 S.W. Port St. Lucie Blvd.
Port St. Lucie, FL 34984-5099
Attention: Customer Service

In person

City Hall
121 S.W. Port St. Lucie Blvd.
Utility Customer Service office
121 S.W. Port St. Lucie Blvd., Building "A," Room 169
8 a.m. to 5 p.m., Monday through Friday

Note: For those properties under a Capital Charge Agreement (CCA), prior to receiving service the buyer must show proof of assumption or payoff of the loan. For more detailed information, call Customer Service at (772) 871-5330, Monday through Friday, 8 a.m. to 5 p.m.

  1. What is the water and sewer application fee for new, single-family residential construction?

Download fact sheet

  1. How much does this cost to convert from well and septic to city water and sewer?

Download fact sheet

  1. Are deposits refundable?

Yes, deposits are refunded to a customer upon a satisfactory payment record for a period of 36 months.

  1. What if I am not new to the area, but simply moving from one home to another?

Account transfers can be done over the telephone; however, all outstanding charges must be paid before a transfer can be completed.

  1. I have been away for several weeks; why is my bill so high?

The city bills on a monthly basis; your time away may have overlapped the billing period. It’s also possible you have a water leak; for example, a leaking toilet, faucet(s), or a leak in your service line. Leak detection information is available from our Customer Service Division.

  1. Does the city estimate my bill?

On rare occasions, we my find it necessary to estimate your water bill based on your water use history.

  1. How are sewer charges calculated?

Sewer charges are based on water usage. Sewer only accounts are charged a flat sewer rate.

  1. Why do I continue to receive a bill when I am out-of-town six months a year?

The city's utility rates are structured so that all customers share in the fixed cost of providing utility service.

  1. Should I have my water shut off if I am on vacation?

The choice is yours, but we recommend having it turned off to avoid possible water loss. There is no charge to have the water turned off; however, there is a $50 charge for reconnection.

  1. Can I shut off my own water?

Yes, but only at your house valve. Only authorized city personnel have access to the city’s pipes, meters, etc. Any loss or damage to city property is the responsibility of the customer.

  1. Can I have my water turned on or off today?

Routine requests will be handled within 24 hours, Monday through Friday. Contact the Customer Service Division at (772) 871-5330 for emergency situations.

  1. What should I do if I receive a notice that my service will be disconnected if I don’t pay my bill?

Contact our Customer Service Division at (772) 871-5330 immediately after receiving the notice in order to arrange for payment.

  1. When do bills become delinquent?

Bills are due when rendered and become delinquent if not paid within 20 days after being mailed. If service is in delinquent shut-off status, it will be restored after all past due bills and a $50 reconnect fee are paid.

  1. What are the current water and sewer rates?

Rates include a base charge:

Water service only

Residential Service

Water Base Facility Charge
5/8" x 3/4" $9.28

Water and wastewater service

Residential Service

Water Base Facility Charge

Wastewater Base
Facility Charge
5/8" x 3/4" $7.88 $15.24

Plus gallonage rate per 1,000 gallons of usage:

Blocks

Water Rate

Wastewater Rate

 Water Gallons

Wastewater Cap (gallons)
1 $3.67 $7.21 0–5,000 8,000
2 $4.79 n/a 5,001–12,000 n/a
3 $5.89 n/a 12,001 and greater n/a

Rates effective as of Oct. 1, 2012

  1. What is the base facility charge?

A portion of revenue from this charge helps defray the cost of maintenance of hundreds of miles of street right-of-ways and easements used for transportation and drainage, as well as water, sewer, cable TV, telephone, electrical, gas, and other public services without infringing on private property.

The balance is retained by the Utility Systems Department to help defray costs of needed system improvements.

  1. Do you accept credit card payments and can I pay my water and sewer bill online?

Yes, we accept MasterCard, Visa, or American Express either online, or in person at the Customer Service Division office, Monday through Friday, 8 a.m. to 5 p.m. We cannot accept credit card information over the telephone or via e-mail or fax.