Utility Customer Service
Please remit your Utility payments to the following address:
City of Port St. Lucie
Utility Customer Service
121 SW Port St. Lucie Blvd, Bldg "A"
Port St. Lucie, Fl. 34984-5099
info@cityofpsl.com
EFFECTIVE 10/1/08 ALL FEES AND CHARGES MUST BE PAID IN ADVANCE BEFORE UTILITY SERVICE IS CONNECTED OR RECONNECTED PER CITY ORDINANCE 07-145 CHAPTER 60, SECTION 61.08.
Under the direction of the Finance Director/City Treasurer, the Customer Service Division consists of 44 employees, and three departments: Customer Service, Billing, and Accounting.
The Customer Service Office is located on the first floor of City Hall, Building A, and is responsible for all customer inquiries and applications for water and/or sewer service. The Customer Service Specialists handle a monthly average of 5,700 walk-in customers, receive approximately 5,000 customer telephone calls ranging from billing questions to complaints of high water usage, issue over 2,000 work orders each month, and process over 175 new service applications monthly.
The Billing Department is responsible for billing, collecting, and processing payments for our current utility customer base of over 64,000 accounts, including more than 8,600 Capital Charge Agreement loan customers. An average of 64,000 monthly billing statements are printed, folded, sealed, and stamped ready for mailing; and, ultimately, the 64,000 payments are processed monthly.
The Accounting Department prepares monthly financial and statistical reports, with the financial reports based on the accrual method of accounting and in accordance with generally accepted accounting principles. These financial reports are included in the City’s Comprehensive Annual Financial Report (CAFR), and are instrumental in the City’s being awarded the Certificate of Award for Excellence in Financial Reporting (CAEFR) each year.
To assist current and future utility customers and provide the convenience of accessibility to other City Departments our offices are located on the first floor of City Hall, Building A, Room 169. Office hours are 8 a.m. to 5 p.m. Monday through Friday.
Please contact the Customer Service Division at (772) 871-5330, Monday through Friday, 8 a.m. to 5 p.m. with any questions you have concerning the Utility Department.
Review your utility account online by going to www.cityofpsl.com
On the right side of the City's home page, under QUICK LINKS click on the first link (Pay Water & Sewer Bill).
You may pay your bill online using either Visa, MasterCard, or American Express click here. Also, you may choose to mail in your payment, pay in person by cash, check or money order (payable to City of Port St. Lucie), or use your credit card (see above) at the Customer Service office, Monday through Friday, 8 a.m. to 5 p.m.
In addition, we have drop boxes at various locations throughout the City.
* * PAYMENT DROP BOX LOCATIONS * *
- Port St. Lucie City Hall – drive up to the roundabout or walk up to the Utility Customer Service employee entrance
- St. Lucie West, South County Annex Building
- City of Port St. Lucie Utilities Office (Ogden Lane)
- St. Lucie County Tax Collector’s Office at City Center on Walton Road
- Rosser Boulevard Police Department
Drop box payments made after 10 a.m. will be processed the next business day.
New to our City? Contact us via our mailing address: P. O. Drawer 8987, Port St. Lucie, FL, 34985-8987, OR telephone (772) 871-5330 to receive new service/deposit information.
If you have questions concerning the City-wide utility expansion project, please contact the City of Port St. Lucie Utility Systems Department at (772) 871-7300, or e-mail us at info@cityofpsl.com.