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Notice Under the Americans with Disabilities Act

The City of Port St. Lucie is committed to serving the needs of all citizens and visitors. The City’s goal is to ensure access to information is available for all.

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the City is incorporating accessibility design standards to assist individuals with a disability with access to its website information. Many documents on the City’s website are in ASCII or HTML plain text format, which are accessible by users with screen reading software, among other adaptive technologies. The City’s website also contains many Adobe Acrobat PDF (Portable Document Format) files. The City uses this method to upload documents that are not available in digital form, are too large or difficult to produce in plain text, or are publications where the PDF format is critical to the functional use of the document.   Adobe Systems, Inc. is developing products designed to make PDF documents more accessible. Adobe’s accessibility web pages describe the company’s efforts. Adobe also has a free online tool to convert PDF documents to plain text format.

This City’s website also provides links to other websites as a convenience to its users. These include links to websites operated by other entities, both public and private. When you use one of these sites, you are no longer on the City of Port St. Lucie’s website, and the City of Port St. Lucie does not guarantee the ADA accessibility of that site.

If you use assistive technology (such as a screen reader, a Braille reader, or TTY) and the format of any material on this website interferes with your ability to access information, please submit an ADA Accessibility Feedback Form. We will make reasonable efforts to accommodate all needs. For further assistance, please call (772) 871-5219 to reach the Communications Department.


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The City of Port St. Lucie does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).

Effective Communication

The City of Port St. Lucie will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Port St. Lucie programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures

The City of Port St. Lucie will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of the City of Port St. Lucie programs, services, and activities. For example, individuals with service animals are welcomed in the City of Port St. Lucie offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City of Port St. Lucie program, service, or activity, should contact the Human Resources Department, City of Port St. Lucie, City Hall, Building A, 121 S.W. Port St. Lucie Blvd., Port St. Lucie, Florida 34984-5099, as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the City of Port St. Lucie to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a City of Port St. Lucie program, service, or activity is not accessible to persons with disabilities should be directed to:

The City of Port St. Lucie will not place a surcharge on a individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modification of policy, such as retrieving items from locations that are open to the public but are not accessible to person who use wheelchairs.

Grievance procedure under the Americans Disabilities Act

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Port St. Lucie. The City of Port St. Lucie’s Personnel Policy governs employment related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Within 15 calendar days after receipt of the complaint, the Human Resources Director or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Human Resources Director or his designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audiotape. The response will explain the position of the City of Port St. Lucie and offer options for substantive resolution of the complaint.

If the response by the Human Resources Director or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Human Resources Director or his designee.

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Website Disclaimer Statement

The information contained on the City of Port St. Lucie's Web site is believed to be true and correct; however, it is not warranted or certified for accuracy. The city shall not be liable for errors contained herein or for incidental consequential damages in connection with the use of this material. Any use or re-use of this information will be at the user's own risk.

Usage statement

This Web site adheres to standards of modern Web design, (employing HTML, XHTML, JavaScript and CSS) and can be viewed with the major web browsers (Internet Explorer 6 and higher, Firefox, Safari, and Opera).

Privacy statement

The City of Port St. Lucie will not collect personal information about you when you visit our website unless you choose to provide that information to us. If you do nothing during your visit but browse through the website or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We use this information to help us make our site more useful to visitors—to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If you choose to provide us with personal information, we use that information to respond to your communication and to help us provide you with the information you have requested. We do not collect personal information for any purpose other than to respond to you. This privacy notice sets out how the City of Port St. Lucie uses and protects your personal information when you visit the City of Port St. Lucie web site. This privacy notice does not apply to web sites that you may be able to access via links from our web site and you should ensure that you review any relevant policies on any third party sites before proceeding.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Cookie Notice

Cookies created on your computer by using our websites do not contain personally identifiable information and do not compromise your privacy or security. We use the cookie feature to store a randomly generated tag identifying your computer. You can refuse the cookie or delete the cookie file from your computer at any time by using any one of several widely available methods online. Your choice to refuse the cookie will not inhibit your access to any of the information available on the City website. Your acceptance of the cookie will serve to provide you with additional functionality in choosing the information you wish to view on a regular basis.

Link policy

The purpose of this policy is to ensure our Web site stays manageable and in focus. The following guidelines define the procedure for handling external link requests. 

  • Consideration will only be given to links to other government agencies or agencies closely related to the City of Port St. Lucie
  • The request to add a link to the Port St. Lucie Web site will be submitted through the Communications Department. If a link request is not clear as to its falling within the established guidelines, the request may be elevated to the City Manager.
  • All link requests will be notified that their request has been received and will be notified as to the decision regarding the request
  • No external link request will be permitted in the form of an advertisement, commercial banner, or any other item that violates the above policy