Accessibility

The City of Port St. Lucie encourages residents to report any facility, program, service, or activity that may be inaccessible to individuals with disabilities. We also provide reasonable accommodations for those who wish to participate in public events or need assistance accessing City facilities, programs, or services.

Because some accommodations may require outside coordination, please submit requests at least five (5) calendar days before they are needed.

Reasonable accommodation requests should be submitted to:

Thema Neal, Operations Manager/ ADA Coordinator
121 SW Port St. Lucie Boulevard
Port St. Lucie, FL 34984
Telephone: 772-344-4345
Email: tneal@cityofpsl.com

The City of Port St. Lucie is committed to ensuring effective communication for qualified persons with disabilities. Upon request, we provide appropriate aids and services, including qualified sign language interpreters, documents in Braille, and other accessible formats for individuals with speech, hearing, or vision impairments. This enables equal participation in the City's programs, services, and activities.

We do not impose a surcharge on individuals with disabilities or groups of individuals with disabilities to cover the costs of providing auxiliary aids/services or reasonable policy modifications. This includes tasks like retrieving items from locations that are open to the public but are not accessible to wheelchair users.

The City of Port St. Lucie has established a formal discrimination complaint procedure and will take prompt and reasonable action to investigate and eliminate any discrimination that is found. Any person who believes they have been subjected to discrimination based on race, color, national origin, sex, religion, age, disability, family status, or income status in connection with any City program, service, or activity may file a complaint with the City’s Title VI/Nondiscrimination Coordinator.

This procedure applies only to complaints concerning discrimination in the provision of City services, activities, programs, or benefits. It does not apply to complaints relating to City employment matters, which are handled through separate processes.

Complaints must be submitted in writing within one hundred eighty (180) days of the alleged discrimination. Each complaint must include the complainant’s name, address, and phone number, along with a description of the alleged discrimination. The description should specify the basis for the complaint (e.g., race, color, national origin, sex, religion, age, disability, or family status) and include the date(s) on which the incident(s) occurred. The complaint must be signed by the complainant or their representative. If a complainant is unable to submit a written complaint, they should contact the Title VI/Nondiscrimination Coordinator for assistance.

Complaints should be submitted to:

Kristina Ciuperger, Assistant City Manager & Title VI/Nondiscrimination Coordinator
121 SW Port St. Lucie Blvd
Port St. Lucie, FL 34984
Telephone: 772-871-5207
Email: kristinac@cityofpsl.com

The Title VI/Nondiscrimination Coordinator will take reasonable steps to address and resolve the matter. The Coordinator has direct access to the City Manager and does not require prior approval to discuss discrimination issues with them. Within thirty (30) calendar days of receiving a complaint, the Coordinator will provide a written response to the complainant. This response will state the City’s position and may suggest possible options for resolving the matter.

If the complainant is not satisfied with the written response, they may submit a written appeal to the City Manager within fifteen (15) calendar days of the date of the Coordinator’s response.

The Title VI/Nondiscrimination Coordinator will retain a copy of the complaint, the written response, and all related documentation regarding the resolution of the matter.

Disclaimer

The City of Port St. Lucie will not collect personal information about you when you visit our website unless you provide that information. If you do nothing during your visit but browse through the website or download information, we will automatically gather and store certain information about your visit. This information does not identify you personally. We use this information to help us make our site more useful to visitors—to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

Privacy Statement

If you choose to provide us with personal information, we will use that information to respond to your communication and help us provide you with the requested information. We do not collect personal information for any purpose other than to respond to you. This privacy notice sets out how the City of Port St. Lucie uses and protects your personal information when you visit the City of Port St. Lucie website. This privacy notice does not apply to websites that you may be able to access via links from our website and you should ensure that you review any relevant policies on any third-party sites before proceeding.

Under Florida law, e-mail addresses are public records. Do not send electronic mail to this entity if you do not want your e-mail address released in response to a public records request. Instead, contact this office by phone or in writing.

The City of Port St. Lucie is committed to serving the needs of the public and its goal is to ensure access to information is available for all. Following the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the City incorporates accessibility design standards to assist individuals with a disability with access to its website information.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The City of PSL’s website is fully compliant with WCAG 2.1 level A and we are working toward full compliance with level AA.

Assessment approach

The City of Port St. Lucie assessed the accessibility of CityofPSL.com by the following approaches:

• Self-evaluation: The City continually trains staff on compliance with the current accessibility standards.
• External evaluation: The City routinely tests its website using web accessibility evaluation tools.

Technical Specifications

Accessibility of  relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML, CSS, JavaScript
• Adobe Reader is required to view and print PDF documents on this website. To download this program for free, visit Adobe's website. To read PDF documents with a screen reader, please visit the Adobe Reader Accessibility website which provides useful tools and resources.

These technologies are relied upon for conformance with the accessibility standards used.

Supported Assistive Technology

• Latest Version of JAWS for Windows
• Latest Version of NVDA for Windows
• Latest Version of VoiceOver for Mac OS X
• Keyboard-Only Navigation

Limitations and alternatives

Despite our best efforts to ensure accessibility of CityofPSL.com, there may be some limitations. Below is a description of known limitations, and potential solutions. Known limitations for CityofPSL.com:

• Third-party websites, along with interactive GIS or PDF maps, often face accessibility challenges due to design limitations. These limitations can prevent users with disabilities—especially those relying on screen readers or keyboard navigation—from fully engaging with the features. Common issues include missing keyboard focus on elements, dependence on mouse-only interactions, and inadequate alternative text descriptions for visual information. To address these concerns, we offer users the option to submit an ADA request for potential accommodations.

Website Feedback

The City of Port St. Lucie welcomes feedback on the accessibility of its website. If you encounter any accessibility barriers while on CityofPSL.com, please submit your feedback and requests for accommodation through the ADA Request Form. The City will make reasonable efforts to accommodate all needs. The City aims to respond to accessibility feedback within 2-3 business days and to propose a solution within ten business days.

Formal approval of this accessibility statement

This Accessibility Statement is approved by the City of Port St. Lucie's Human Resources and Communications Departments and was created on April 3, 2025 using the W3C Accessibility Statement Generator Tool. 

Website Disclaimer & Usage Statement

The information contained on the City of Port St. Lucie's Website is believed to be true and correct; however, it is not warranted or certified for accuracy. The city shall not be liable for errors contained herein or for incidental, consequential damages in connection with the use of this material. Any use or re-use of this information will be at the user's risk. This website adheres to standards of modern web design (employing HTML, XHTML, JavaScript and CSS) and can be viewed with the major web browsers (Internet Explorer 6 and higher, Firefox, Safari, and Opera).

Links to Third-Party Websites

The City’s website provides links to third-party websites as a convenience to its users. These include links to websites operated by other entities, both public and private. When you use one of these sites, you are no longer on the City of Port St. Lucie’s website, and the City does not guarantee the ADA accessibility of that site.

Link policy

The purpose of this policy is to ensure our website stays manageable and in focus. The following guidelines define the procedure for handling external link requests. 

• Consideration will only be given to links to other government agencies or agencies closely related to the City of Port St. Lucie.
• The request to add a link to the Port St. Lucie website will be submitted through the Communications Department. If a link request is not within the established guidelines, the request may be elevated to the City Manager.
• All link requests will be notified that their request has been received and will be notified of the decision.
• No external link request will be permitted in the form of an advertisement, commercial banner, or any other item that violates the above policy.