Accessibility

The City of Port St. Lucie will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services, and activities. For example, individuals with service animals are welcomed in the City of Port St. Lucie offices, even where pets are generally prohibited. The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

The City of Port St. Lucie is committed to ensuring effective communication for qualified persons with disabilities. Upon request, we provide appropriate aids and services, including qualified sign language interpreters, documents in Braille, and other accessible formats for individuals with speech, hearing, or vision impairments. This enables equal participation in the City's programs, services, and activities.

We do not impose a surcharge on individuals with disabilities or groups of individuals with disabilities to cover the costs of providing auxiliary aids/services or reasonable policy modifications. This includes tasks like retrieving items from locations that are open to the public but are not accessible to wheelchair users.

The City of Port St. Lucie does not discriminate based on disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA). The City's Personnel Rules & Regulations Policy(PDF, 6MB) governs employment-related complaints of disability discrimination.

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination based on disability in the provision of services, activities, programs, or benefits by the City of Port St. Lucie.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation.

Within 15 calendar days after receipt of the complaint, the Human Resources Director or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Human Resources Director or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audiotape. The response will explain the position of the City of Port St. Lucie and offer options for substantive resolution of the complaint.

If the response by the Human Resources Director or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Human Resources Director or his designee.

Complaints that a City of Port St. Lucie program, service, or activity is not accessible to persons with disabilities should be directed to:

Human Resources Department
Port St. Lucie City Hall, Building A
121 S.W. Port St. Lucie Blvd. Port St. Lucie
humanresources@cityofpsl.com
772-871-5225

Disclaimer

The City of Port St. Lucie will not collect personal information about you when you visit our website unless you provide that information. If you do nothing during your visit but browse through the website or download information, we will automatically gather and store certain information about your visit. This information does not identify you personally. We use this information to help us make our site more useful to visitors—to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

Privacy Statement

If you choose to provide us with personal information, we will use that information to respond to your communication and help us provide you with the requested information. We do not collect personal information for any purpose other than to respond to you. This privacy notice sets out how the City of Port St. Lucie uses and protects your personal information when you visit the City of Port St. Lucie website. This privacy notice does not apply to websites that you may be able to access via links from our website and you should ensure that you review any relevant policies on any third-party sites before proceeding.

Under Florida law, e-mail addresses are public records. Do not send electronic mail to this entity if you do not want your e-mail address released in response to a public records request. Instead, contact this office by phone or in writing.

The City of Port St. Lucie is committed to serving the needs of the public and its goal is to ensure access to information is available for all. Following the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the City incorporates accessibility design standards to assist individuals with a disability with access to its website information.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. CityofPSL.com is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Assessment approach

The City of Port St. Lucie assessed the accessibility of CityofPSL.com by the following approaches:

• Self-evaluation: The City continually trains staff on compliance with the current accessibility standards.
• External evaluation: The City routinely tests its website using web accessibility evaluation tools.

Technical Specifications

Accessibility of  relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML, CSS, JavaScript
• Adobe Reader is required to view and print PDF documents on this website. To download this program for free, visit Adobe's website. To read PDF documents with a screen reader, please visit the Adobe Reader Accessibility website which provides useful tools and resources.

These technologies are relied upon for conformance with the accessibility standards used.

Supported Assistive Technology

• Latest Version of JAWS for Windows
• Latest Version of NVDA for Windows
• Latest Version of VoiceOver for Mac OS X
• Keyboard-Only Navigation

Limitations and alternatives

Despite our best efforts to ensure accessibility of CityofPSL.com, there may be some limitations. Below is a description of known limitations, and potential solutions. Known limitations for CityofPSL.com:

• Third-party websites, along with interactive GIS or PDF maps, often face accessibility challenges due to design limitations. These limitations can prevent users with disabilities—especially those relying on screen readers or keyboard navigation—from fully engaging with the features. Common issues include missing keyboard focus on elements, dependence on mouse-only interactions, and inadequate alternative text descriptions for visual information. To address these concerns, we offer users the option to submit an ADA request for potential accommodations.

Website Feedback

The City of Port St. Lucie welcomes feedback on the accessibility of its website. If you encounter any accessibility barriers while on CityofPSL.com, please submit your feedback and requests for accommodation through the ADA Request Form. The City will make reasonable efforts to accommodate all needs. The City aims to respond to accessibility feedback within 2-3 business days and to propose a solution within ten business days.

Formal approval of this accessibility statement

This Accessibility Statement is approved by the City of Port St. Lucie's Human Resources and Communications Departments and was created on April 3, 2025 using the W3C Accessibility Statement Generator Tool. 

Website Disclaimer & Usage Statement

The information contained on the City of Port St. Lucie's Website is believed to be true and correct; however, it is not warranted or certified for accuracy. The city shall not be liable for errors contained herein or for incidental, consequential damages in connection with the use of this material. Any use or re-use of this information will be at the user's risk. This website adheres to standards of modern web design (employing HTML, XHTML, JavaScript and CSS) and can be viewed with the major web browsers (Internet Explorer 6 and higher, Firefox, Safari, and Opera).

Links to Third-Party Websites

The City’s website provides links to third-party websites as a convenience to its users. These include links to websites operated by other entities, both public and private. When you use one of these sites, you are no longer on the City of Port St. Lucie’s website, and the City does not guarantee the ADA accessibility of that site.

Link policy

The purpose of this policy is to ensure our website stays manageable and in focus. The following guidelines define the procedure for handling external link requests. 

• Consideration will only be given to links to other government agencies or agencies closely related to the City of Port St. Lucie.
• The request to add a link to the Port St. Lucie website will be submitted through the Communications Department. If a link request is not within the established guidelines, the request may be elevated to the City Manager.
• All link requests will be notified that their request has been received and will be notified of the decision.
• No external link request will be permitted in the form of an advertisement, commercial banner, or any other item that violates the above policy.