Building Department Accreditation
The International Accreditation Service (IAS) provides objective evidence that an organization operates at the highest level of ethical, legal and technical standards.
Accreditation Overview
- Demonstrates that departments implement best practices for public safety.
- Independent verification to ensure that departments are competent and meet nationally recognized standards.
- A performance tool that helps departments proactively establish, and assess goals for public safety, customer service, budgeting, professional development, and other related functions.
Accreditation Benefits
- Only 4 Building Departments in the State of Florida are accredited
- Only 25 Building Departments in the entire world are accredited
- Increased efficiency
- Increased level of customer service
- Potential for lower insurance premiums
- Positive impact on the real estate market
- Enhanced life safety measures
Policies and Procedures
Policies and Procedures developed by the Building Department to ensure quality customer service, include:
- Monthly Stakeholder Meetings
- Management site-visits
- Realtor Assist Program
- Express Permits a.k.a. "Master Permits"
- Red Tag Elimination Program
- Quality Assurance Program
- Department Service Goals
- Contractor Feedback Surveys
Recognition
In September 2017, the International Accreditation Service recognized the City of Port St. Lucie Building Department in their Best Practices Manual for "Noteworthy Practices"(PDF, 75KB).
Noteworthy Practices identified during the International Accreditation Process, include: