Community Survey

Survey

About the NCS

Since 2017 and an initial survey in 2009, the City of Port St. Lucie has used the National Community Survey™ to gather insights from residents that help guide the City’s strategic planning, prioritization of programs and projects, as well as development of new services.

Conducted by the National Research Center (NRC) and Polco, the surveys are mailed to a statistically valid sample of residents. For those who do not receive a survey by mail, an online version is made available to all residents.

The survey focuses on various aspects of community livability, including the quality of life in Port St. Lucie, demographics, local government services and residents’ use of those services. The data provides important insights into residents’ perceptions and offers comparative analytics from other local governments across the nation.

Operating a high-performing government organization is a key strategic goal of the Mayor and City Council, and this survey is an important way the City is working toward that goal. The International City/County Management Association (ICMA) has identified conducting surveys for data-driven decisions as a leading practice for local governments to pursue in evaluating their performance, enhancing their communications with the community and helping with decision making.

2025 Results

For those who did not receive a survey by mail, an online version was available to all residents until March 9, 2025

Read the 2025 NCS Report(PDF, 694KB)

2024 Results

The 2024 survey asked questions to gather residents’ insights on specific topics, such as their willingness to pay more for twice-weekly trash collection, as well as general observations like their top three priorities for the City. The survey was available online from Feb. 3 to Feb. 27, 2024.

Read the 2024 NCS Report(PDF, 1MB)

2023 Results

The survey was conducted during the City’s transition to a new solid waste hauler, which influenced several of the ratings. Additionally, the survey was administered during the COVID-19 pandemic, a time of challenge for many local governments. While The NCS provides comparisons to national benchmarks, it is important to note that much of the benchmark data was collected prior to the pandemic. This may have impacted how our City's 2023 ratings compare to other communities' ratings from the previous five years.

Read the 2023 Report(PDF, 2MB)

2022 Results

The survey was administered during the COVID-19 pandemic, a time of challenge for many local governments. While The NCS provides comparisons to national benchmarks, it is important to note that much of the benchmark data was collected prior to the pandemic. This may have impacted how our City's 2022 ratings compare to other communities' ratings from the previous five years.

Read the 2022 NCS Report(PDF, 2MB) 

Past Results

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