How do I access my account?
Registered customers can login to review invoice history, payment history, schedule automatic payments, update or pay with previously saved payment information, and enroll in pay-by-text.
Locate Your Account
For additional assistance finding your account, email Utility Connection Support at utility@cityofpsl.com or call 772-873-6400.
How do I sign up for paperless billing?
Registered customers can login and select the paperless option in the upper right-hand corner of their homepage.
How do I find the balance I owe on the loan for my septic to sewer grinder installation?
Customers can find their balance on their most recent invoice or by calling Connection Support at 772-873-6400 to speak with a representative.
How do I pay my utility bill with cash?
Customers can visit City Hall to make a cash payment either by appointment or on a first-come, first-served basis as a walk-in.
How do I find my account number?
Your 13-digit account number is listed on your utility bill (example: 0123456789111). For additional assistance finding your account, email Utility Connection Support at utility@cityofpsl.com or call 772-873-6400.
Why is my Utility bill the same every month?
It’s common for utility bills to remain the same for several months. Most households use about the same amount of water from month to month and because the City bills in thousand-gallon increments, your water usage might not have changed enough to cross into the next billing tier. For example, if you use 1,900 gallons of water your billed usage will show as 1,000 gallons. The remaining 900 gallons will be billed once they reach the thousandth gallon. Another reason may be a consistent minimum charge known as the Base Facility Charge (BFC), which applies whether water is used or not.