Utility Billing & Accounts

The Utility Systems Customer Service Guide(PDF, 147KB) provides essential information and resources for residents regarding their utility services. It includes details on billing, payment options, service requests, conservation tips, and contact information to ensure a smooth and efficient customer experience.

Payment Options

Customers have several options to pay their water bill.

Online

Step 1.Register and Login

New customers need to wait for their first bill to be generated before registering their account online. 

Register

Registered customers can login with an email address and password to review invoice history, payment history, schedule automatic payments, pay with previously saved payment information, and enroll in pay-by-text. 

Login to your account 

Step 2.Pay Online

Customers can pay their monthly water bill, utility deposits and new residential construction applications online using check, credit or debit cards.*

To make a payment online without logging in, you will need your 13-digit account number, which is listed in the upper right corner of your utility bill (example: 0123456789111).

Pay online without logging in

We accept VISA, Mastercard, AMEX, Discover, Google Pay, Apple Pay, eCheck, PayPal, PayPal Credit, and Venmo.

Step 3.Autopay

Registered customers can set up automatic payments with a checking account or credit card to avoid late fees. Payments will be automatically drafted on the bill due date.*

Phone

Call 772-873-6400 and press:

#1 to make a payment.*
#2 report water and sewer emergencies.
#3 to speak to a Connection Support Specialist.

Mail or Drop Box

Step 1.Mail

Customers can mail checks or money orders to:
PO Box 8987, Port St. Lucie, FL 34985.

Step 2.Drop Box

Simply place a check or money order along with your account information in any of our three drop boxes at City Hall, 121 SW Port St. Lucie Blvd.

  1. Curbside drop box in the roundabout between the Police Department (Bldg. C) and City Hall (Bldg. A) (available 24/7)
  2. Walk-up drop box near the eastside handicap parking (available 24/7)
  3. Inside City Hall lobby (available during hours)

Drop-box payments made after 4 p.m. will be processed the next business day. Envelopes are available at both drop boxes.

Utility Payment Drop Box Locations

* A 2.75% fee will be applied to all credit/debit card, PayPal, and Venmo payments, with a minimum charge of $1.95. For EFT/ACH (e-check) payments, a separate fee of $0.95 will be applied. The City of Port St. Lucie does not receive any portion of the service fee charged by credit card companies for transactions.

Frequently Asked Questions

How do I access my account?

Registered customers can login to review invoice history, payment history, schedule automatic payments, update or pay with previously saved payment information, and enroll in pay-by-text.

Locate Your Account

For additional assistance finding your account, email Utility Connection Support at utility@cityofpsl.com or call 772-873-6400.

How do I sign up for paperless billing?

Registered customers can login and select the paperless option in the upper right-hand corner of their homepage.

How do I find the balance I owe on the loan for my septic to sewer grinder installation?

Customers can find their balance on their most recent invoice or by calling Connection Support at 772-873-6400 to speak with a representative.

How do I pay my utility bill with cash?

Customers can visit City Hall to make a cash payment either by appointment or on a first-come, first-served basis as a walk-in.

How do I find my account number?

Your 13-digit account number is listed on your utility bill (example: 0123456789111). For additional assistance finding your account, email Utility Connection Support at utility@cityofpsl.com or call 772-873-6400.

Contact Us

Phone

772-873-6400

Alternate Phone

772-871-1775

Email

utility@cityofpsl.com

Location

City Hall, Building A
121 SW Port St. Lucie Blvd.
Port St. Lucie
34984
View Map

Need a payment extention?

Customers who need additional time to make a payment can request a payment extension. Responses are typically provided within the same business day, but no later than 24 hours.

Request Payment Extension

Sewer alarm sounding?

Is the sewer alarm sounding or flashing at your home or your neighbor's?

Call 772-873-6400

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